Amazon Return Policies Settlement
Amazon Return Policies Settlement
Preliminary Approval granted for Settlement Agreement
Amazon.com, Inc. has agreed to a settlement valued at over $1 billion to resolve claims that it failed to provide timely or correct refunds for returned items and "retrocharged" customers for items already returned.
The settlement includes a $309.5 million cash fund, approximately $570 million in refunds already issued, and improvements to Amazon's return tracking systems.
The Settlement Agreement was recently granted preliminary approval. More information about the value of benefits and information on how to request your benefit will be updated on the Official Settlement website.
Eligibility
You may be eligible for benefits if you initiated a return to Amazon or requested a refund regarding a physical product purchased and received in the U.S. after being sold through Amazon.com from September 5, 2017 to the time the Class Data is prepared and who 1) incorrectly did not receive a refund from Amazon, 2) received an untimely or incorrect refund from Amazon, and/or 3) did receive a refund but were later incorrectly charged by Amazon for the product(s) that was (were) the subject of the return.
You purchased and received a physical product from Amazon.com.
You initiated a return or requested a refund from Amazon.
You either: 1) did not receive a refund from Amazon, 2) received an untimely or incorrect refund from Amazon, and/or 3) did receive a refund but were later incorrectly charged by Amazon for the product.
This occurred between September 5, 2017 and the time that Class Data is prepared.
FAQ
Submit your claim form by December 1, 2026, once it is available on the official Settlement Website.
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